All our products are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts. We use the best printers in the biz to ensure a great end product.
SHIPPING TIMES:
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship tom, click here for non-shipping countries. If you happen to be located in one of those countries we will contact you.
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
Shipping time varies by location. These are our estimates:
United States: 5-15 business days
Mexico, Brazil, South Africa: 20 – 40 business days
Rest of the world: 15- 25 business days
*This doesn’t include our 7-15 days processing time. *All Paypal pending need 10 days for verify and process.
Note:
- We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
- This doesn’t include our 7-15 days processing time.
- The ETA above is regarded under normal conditions of weather, social,…
- When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration… it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
SHIPPING OPTIONS:
We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Basically, this means that For everything you order 99 USD or above on tellmalls, shipping is on us!
Domestic (US):
Free shipping: Order from $99
Secured Shipping: $7.99
International Shipping:
Free shipping: Order from $99
Secured Shipping: $7.99
Order value used to count its freight is the after discounted value.
- SECURED SHIPPING:
If the goods you receive are defective, broken… but cause not by you, we will send you a replacement product or refund you (if you want the refund, you need to send the package back).
Free shipping is regarded as Secured Shipping
- PRIORITY CARE SHIPPING:
Guarantees that your package is insured against loss, damage or missing contents. To ensure that you are fully protected, we highly recommend that you add Priority Care shipping to your order.
NOTE:
tellmalls will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at [email protected] along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by-case basis.